Privacy Policy | 24K Juice

1. Introduction

24K Juice Cafe (“24K,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit www.24kjuicecafe.com (the “Site”), place an order through our online ordering system, sign up for our email or text marketing programs, join our loyalty/rewards program, or otherwise interact with us in person, online, or through our service providers.
Please read this Privacy Policy carefully. By using the Site or any of our services, you agree to the practices described here. If you do not agree, please do not use the Site or our services.

2. Who We Are

Business Name: 24K Juice Solutions (d/b/a 24K Juice Cafe)
Mailing Address: 400 Locust Street Des Moines, Iowa 50309
Website: www.24kjuicecafe.com
Email: karmon@24kjuicecafe.com

3. Information We Collect

We collect information that you provide directly to us, information collected automatically when you use the Site, and information from third-party service providers that help us operate our business.

3.1 Information You Provide Directly

Contact information — name, email address, phone number, and (where applicable) mailing or delivery address.

Order and transaction information — items purchased, pickup/delivery preferences, dietary notes, special instructions, order history, and receipt details.

Payment information — credit or debit card details, billing ZIP code, and other payment data. Card numbers are processed by our PCI-compliant payment processors; we do not store full card numbers on our own servers.

Account and loyalty/rewards information — username, password, account preferences, points balance, redemption history, birthday, and any survey or feedback responses you choose to share.

Marketing preferences — opt-ins for our email newsletter and SMS/MMS text-message program, including the mobile number you enroll and any preferences you set.

Customer-service communications — messages, photos, or other information you send when you contact us by email, phone, social media, or in person.

3.2 Information Collected Automatically

When you visit the Site, we and our service providers may automatically collect certain information using cookies, pixels, software development kits (SDKs), and similar technologies, including:

Device and browser information (IP address, device identifiers, browser type, operating system, language).

Usage information (pages viewed, links clicked, time spent on pages, referring/exit URLs, search terms, and dates/times of visits).

Approximate location information derived from IP address.

Cookie identifiers and similar identifiers used for analytics, advertising measurement, and site functionality.

3.3 Information from Third Parties

We may receive information about you from:

Online ordering, point-of-sale, gift-card, and delivery partners that process your transactions.

Payment processors that confirm and reconcile payments.

Marketing, analytics, and advertising providers (e.g., Google Analytics, Meta) that report on Site activity and campaign performance.

Loyalty-program platforms that help us administer rewards.

Social-media platforms when you interact with our pages or click on our ads.

4. How We Use Your Information

We use the information described above to:

Process, fulfill, and deliver your orders, including pickup and delivery coordination.
Manage your account, loyalty/rewards membership, points, and redemptions.
Send transactional communications such as order confirmations, receipts, status updates, and customer-service responses.
Send marketing communications by email and, where you have opted in, by SMS/MMS text message about new products, promotions, events, surveys, and loyalty offers.
Operate, maintain, secure, and improve the Site, our menu, and our customer experience.
Measure the performance of our advertising and marketing, including conversion tracking and audience analysis.
Detect, investigate, and prevent fraud, abuse, security incidents, and other potentially harmful or illegal activity.
Comply with applicable laws, regulations, court orders, and lawful requests; and to enforce our terms and policies.

5. Email and SMS Marketing

5.1 Email
If you sign up for our email list, we will send you promotional emails about menu items, specials, events, and loyalty news. You can unsubscribe at any time using the “unsubscribe” link in any marketing email or by contacting us at the email address listed above. Transactional emails (e.g., order confirmations) will continue even if you unsubscribe from marketing.

5.2 SMS / Text Messaging
By providing your mobile number and opting in to our text-message program, you agree to receive recurring marketing and transactional text messages from 24K (e.g., promotions, loyalty offers, order updates) sent via an automatic telephone dialing system. Consent is not a condition of any purchase. Message and data rates may apply. Message frequency varies.
You can opt out at any time by replying STOP to any message; reply HELP for help. We do not share, sell, rent, or transfer mobile opt-in information or consent for marketing or promotional purposes to any third party, except service providers acting on our behalf to deliver the messages.

6. Cookies and Tracking Technologies
We and our analytics and advertising partners use cookies, pixels, local storage, and similar technologies to operate the Site, remember your preferences, analyze traffic, and measure marketing performance.
Strictly necessary cookies — required for the Site to function (e.g., shopping cart, login).
Analytics cookies — help us understand how visitors use the Site (e.g., Google Analytics).
Advertising cookies — used to deliver and measure ads on other websites and platforms (e.g., Meta Pixel).
Most browsers let you refuse or delete cookies through your browser settings. Some parts of the Site may not function properly without cookies. We honor Global Privacy Control (GPC) signals where required by law as an opt-out of the “sale” or “sharing” of personal information for cross-context behavioral advertising.

7. How We Share Your Information
We do not sell your personal information for money. We may share your information in the following circumstances:
Service providers — payment processors, online-ordering and point-of-sale platforms, delivery partners, hosting providers, email/SMS platforms, loyalty-program vendors, customer-support tools, and analytics/advertising providers acting on our behalf.
Advertising and analytics partners — under applicable U.S. state privacy laws, our use of cookies and similar technologies for cross-context behavioral advertising may be considered “sharing” of personal information. You can opt out as described in Section 9.
Business transfers — in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar transaction.
Legal and safety — to comply with applicable law, respond to lawful requests from public authorities, enforce our agreements, or protect the rights, property, or safety of 24K, our customers, or others.
With your consent — for any other purpose disclosed at the time you provide the information.
We do not knowingly sell or share the personal information of consumers under 16 years of age.
8. Data Retention
We keep personal information for as long as needed to provide our products and services, comply with legal obligations (such as tax and accounting requirements), resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or de-identify it.
9. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information under U.S. state privacy laws, including the California Consumer Privacy Act, as amended (CCPA/CPRA), and similar laws in Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Utah (UCPA), Texas (TDPSA), Oregon (OCPA), Montana (MCDPA), Iowa (Iowa Consumer Data Protection Act, effective January 1, 2025), and other states with comparable laws as they take effect.
9.1 Rights You May Have
Right to know / access — confirm whether we process your personal information and obtain a copy of it.
Right to correct — request that we correct inaccurate personal information.
Right to delete — request that we delete personal information we have collected from you, subject to legal exceptions.
Right to opt out of targeted advertising and “sale” or “sharing” — opt out of the use of your personal information for cross-context behavioral advertising and the sale or sharing of personal information.
Right to limit use of sensitive personal information — to the extent we use it for purposes beyond those permitted by law (we do not knowingly use sensitive information for purposes that require this option).
Right to non-discrimination — we will not discriminate against you for exercising any of these rights.
Right to appeal — if we deny a request, you may appeal our decision by contacting us as described below.
9.2 How to Submit a Request
You can submit a privacy-rights request by emailing us at [insert customer-service email] or calling [insert phone number]. We may need to verify your identity before fulfilling your request. You may also designate an authorized agent to make a request on your behalf, in accordance with applicable law.
9.3 California “Shine the Light”
California residents may request information about our disclosure of certain categories of personal information to third parties for their direct-marketing purposes. We do not currently disclose personal information to third parties for their own direct-marketing purposes.
9.4 Iowa Consumer Data Protection Act
If you are an Iowa resident, you have the right to (i) confirm whether we process your personal data and access that data; (ii) delete personal data we obtained from you; (iii) obtain a portable copy of personal data you previously provided; and (iv) opt out of the sale of personal data. To exercise these rights, contact us using the information in Section 13. We will respond within the time required by Iowa law.
10. Data Security
We use commercially reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
11. Children’s Privacy
The Site and our services are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us so we can delete it.
12. Third-Party Links and Services
The Site may contain links to third-party websites, plug-ins, and applications (such as social-media platforms and delivery partners). Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party services and are not responsible for their privacy statements. We encourage you to read the privacy policy of every site you visit.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top of this page and, where appropriate, notify you by email or through a notice on the Site. Your continued use of the Site after the changes take effect constitutes your acceptance of the updated policy.
14. How to Contact Us
If you have questions, comments, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
24K Juice Cafe (24K Juicing)
300 E Grand Ave, Suite 160, Des Moines, IA 50309
Email: [insert customer-service email]
Phone: [insert phone number]
Website: www.24kjuicecafe.com
© 2026 24K Juice Cafe. All rights reserved.